Company:

Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high-speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring.

Role Overview:

The Billing & Collection Specialist is responsible for supporting the end-to-end administrative processing of customer orders, billing activation, collections follow-up, and service terminations. The role serves as a key point of coordination between Sales, customers, Accounting, and other internal support teams to help ensure accurate billing, timely collections, and effective handling of customer requests.

The position requires strong attention to detail, good organizational skills, and the ability to manage several tasks in a fast-paced environment.

Contract Type: CDI
Job Type: Full time, 39hrs/week (12 days RTT per year)
Reports to: Sales Admin Manager @ La Garenne Colombes office
Work Schedule: Monday thru Thursday 9am to 6pm, Friday: 9am to 5pm

Essential Job Functions:

• Review and validate customer orders upon receipt to ensure they can be processed correctly
• Activate orders in the billing system once service delivery is completed
• Manage collection activities and follow up on outstanding customer balances
• Process service terminations, including stopping billing and communicating required information to relevant internal teams
• Handle customer requests related to billing and administrative matters
• Liaise with the Sales team, customers, Accounting, and other back-office teams as needed
• Help maintain accurate records and ensure administrative follow-up is completed in a timely manner

Minimum Job Requirements:

• Education level: Bac to Bac+2, preferably in administration, accounting, business support, or a related field
• At least 2 years of professional experience in an administrative, billing, collections, or customer support role
• Fluent in French and professional English, both written and spoken
• Spanish would be a plus
• Strong attention to detail and accuracy
• Good organizational and follow-up skills
• Ability to work both independently and as part of a team
• Proactive, reliable, and resourceful approach to work
• Must have the legal right to work in France

Work Environment:

This is an in-office position, based in La Garenne Colombes, France.

To apply for the Billing & Collection Specialist position, please submit your resume and cover letter to Email住址會使用灌水程式保護機制。你需要啟動Javascript才能觀看它.

Candidates only. No recruiters, please.

Cogent Communications is an Equal Opportunity Employer