“One of the great things that Cogent has brought us is our own peace of mind; that we are not wholly reliant on a single service and we have a backup we can rely on.”

– Michael Burwell, I.T. Manager, FirstWatch

FirstWatch offers real time data analytics for public safety organizations such as police and fire departments, as well as EMS. With multiple remote systems being used at the same time, and the mission critical nature of their solutions, reliable bandwidth is necessary.

When looking for bandwidth in their data center, FirstWatch used a company that became victim to an extended outage. As this violated the service level agreements FirstWatch had with their customers, they began looking for an alternate provider. Their data center recommend Cogent.

As they were looking for a new connection in a second data center, Cogent was recommended a second time as a partner for FirstWatch. I.T. Manager Michael Burwell, explained that the sales process was straight forward and made it very simple to find the necessary product to fit their needs.

FirstWatch is able to rest easy and focus on their day-to-day operations supporting first responders knowing that they have reliable bandwidth.

“One of the great things that Cogent has brought us is our own peace of mind; that we are not wholly reliant on a single service and we have a backup we can rely on.” – Michael Burwell, I.T. Manager, FirstWatch